Order by phone... 1-866-278-6653 / 1-908-273-5401

 Shipping and Delivery

You can expect your order to ship within 1-2 business days, unless otherwise stated on the product page under the Shipping & Returns tab. Your final shipping cost and estimated delivery timeframe will be available to you during checkout.

Our standard shipping method is ground shipping and we will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide you with the option to specify your carrier of choice.

Please note that some items may require a longer ship-out and/or delivery timeframe.

Refund Policy

We inspect all returned items when they arrive at our processing facility. We refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or defective product.

If the return is not a result of our error and you initiate a return of an unopened item within 30 days of delivery,* we refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.

If you return an item that has been opened or shows signs of wear, we will issue a partial refund minus both original shipping charge and return shipping fees. Products decrease in value over time. Therefore, we reduce refunds for returns you initiate more than 30 days after delivery or received at our returns processing facility within 45 days.

You can expect your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.

Non-Returnable Items

The following items are non-returnable and we offer no refunds.

  • Open and used materials
  • Certain equipment including rotocasting machines, vacuum chambers, pressure pots and vibrating tables
  • Final sales items
  • Gift Cards
  • Any CD, DVD, VHS tape, software or cassette tape that has the plastic wrap removed
  • Other select items as individually noted on the product description page

Please Inspect the shipment before signing the delivery receipt. If damage or shortage is apparent when you receive your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection.

Open all packages immediately. Inspect merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once. We must notify carriers within 15 days, or they may deny liability.

Check your merchandise against the packing slip. If an overage or shortage exists, or if there are any other problems with your order, notify ArtMolds' Customer Service department at 1-866-278-6653 within 10 days after receipt of your merchandise.

Returns

Our Guarantee: If you are not completely satisfied with the quality of the merchandise you are entitled to a full replacement or refund, except for cost of shipping for a return which is at the customer’s expense. Items such as a rotocasters and vacuum chambers cannot be returned unless they are malfunctioning. In those cases due to their size and expense we will offer you a replacement part at no cost to resolve the issue.

To return a portion of your order, we ask that you contact our Customer Service Department within 30 days so that the exchange, refund, or credit transaction can be arranged to your satisfaction.

You must include the packing slip or a copy of your invoice and a note advising us of the reason for the return. If you do not have either the packing slip or invoice, or if the return must be sent by truck, please contact our customer service department for return authorization and instructions, and we will arrange for the return.

Merchandise returned as a result of a customer order error will be subject to a 20% restocking charge.

 Damage or Shortage

Please inspect the shipment before signing the delivery receipt. If damage or shortage is apparent when you receive your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection.

Open all packages immediately. Inspect merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once. We must notify carriers within 15 days, or they may deny liability.

Check your merchandise against the packing slip. If an overage or shortage exists, or if there are any other problems with your order, notify ArtMolds' Customer Service department at 1-866-278-6653 within 10 days after receipt of your merchandise.