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Our Guarantee: If you are not completely satisfied with the quality of the merchandise you are entitled to a full replacement or refund, except for the cost of shipping to the customer and the return shipping which is at the customer's expense. Items equipment such as a rotocasters and vacuum chambers, pumps, etc., cannot be returned unless they are malfunctioning. In those cases due to their size and expense we will offer you a replacement part at no cost to resolve the issue.
To return a portion of your order, we ask that you our Customer Service Department within 30 days so that the exchange, refund, or credit transaction can be arranged to your satisfaction.
You must include the packing slip or a copy of your invoice and a note advising us of the reason for the return. If you do not have either the packing slip or invoice, or if the return must be sent by truck, please our customer service department for return authorization and instructions, and we will arrange for the return.
Merchandise returned as a result of a customer order error will be subject to a 20% restocking charge.