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Our Guarantee: If you are not completely satisfied with the quality of the merchandise you are entitled to a full replacement or refund, except for cost of shipping for a return which is at the customers expense. Items such as a rotocasters and vacuum chambers cannot be returned unless they are malfunctioning. In those cases due to their size and expense we will offer you a replacement part at no cost to resolve the issue.
To return a portion of your order,
we ask that you contact
our Customer Service Department within 30 days so
that the exchange, refund, or credit transaction can
be arranged to your satisfaction.
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You must include the packing slip or
a copy of your invoice and a note advising us of the
reason for the return. If you do not have either the
packing slip or invoice, or if the return must be
sent by truck, please contact
our customer service department for return
authorization and instructions, and we will arrange
for the return.
Merchandise returned as a result of
a customer order error will be subject to a 20%
restocking charge.
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